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How To Buy

HOW TO PLACE AN ORDER?
We accept payments by credit, debit cards, PayPal, Apple Pay.

Type of cards - VISA, MasterCard, American Express, Discover.

1) Visit us at http://www.romatti.shop and find the item you want to order.
2) Click on the item and then you will be taken to the product page.
3) Select the color and size you need from menu.
4) Click โ€œAdd to Cartโ€ to add item to cart or "Buy it Now" to go straight to checkout.

Next 2 steps only if you want add more items to cart.
5) Add all items you want to cart.
6) Clickย on cart image in the right upper corner of the page.


7) Checkout. Follow instruction to enter your shipping address and payment details. Be sure to complete the process by clicking buttons at a bottom of page.

If your order is successful, you will see a page with your order number.

CAN I ORDER BY PHONE?
Currently we only accept online orders. In the near future we can be contacted by phone.

WHAT HAPPENS AFTER ORDERING ON THE SITE?
After placing an order, you will immediately receive an email with an order confirmation. During the day we check the availability of all items from the order. In the event of a positive result, we will inform you about dispatching the goods. If the product is not available, then we can offer similar analogues.

WHAT SHOULD I DO IF I HAVE NOT RECEIVED AN ORDER CONFIRMATION?
It is possible that the order confirmation is located in the Spam folder. Make sure that there is no letter in all available folders.
If the order confirmation has not yet arrived, send us an e-mail to romattidesign@gmail.com with your personal data and the ordered item descriptions.

HOW CAN I ASK ADDITIONAL QUESTIONS ON THE SELECTED MODEL?
You can get answers to additional questions by emailing us at romattidesign@gmail.com or in the dialog window. If we donโ€™t answer immediately, donโ€™t worry - sometimes it takes a short time interval to search for information. We will always give an answer at any question!

CAN I CHANGE ORDER DETAILS AFTER PLACING ON THE SITE?
If you want to change your personal data necessary for a delivery or edit the order content before dispatching, we will definitely help you with it. Contact us by email romattidesign@gmail.com. Unfortunately, we can't make changes to the order after the package dispatching.

WHEN CAN I PAY THE ORDER?
After an order approval, it is necessary to pay in full. Payment is possible in several ways: PayPal, via the website or on the account of a European bank. Immediately after fund transferring, we will send you a letter stating that the order is running.

HOW CAN I USE A DISCOUNT PROMO CODE?
After adding all your favorite items to the basket, go to it to place an order. The discount code must be entered in the right column in the input box labeled "Discount code". By clicking on the "Apply" button, the total order price will be reduced by the discount value.
Please note that some promotional codes are temporary and after the promotion expiration, the discount will not be taken into account.
If you are sure that the promotion is still valid, but the code does not work, write to romattidesign@gmail.com.

I PLACE AN ORDER WHEN MY ORDER WILL SHIP?
Order processing time is 4 to 6 working days and during these days we check your order for quality, packaging, label printing and then we send your order to our shipping company. Once the order has been processed, it will be shipped and you will give a tracking number.

DO I HAVE TO PAY FOR DELIVERY?
Delivery is completely FREE ALL OVER THE WORLD, and itโ€™s mean that we ship to every country for free. Yes, you read it right!

HOW CAN I CANCEL MY ORDER?
Regardless of what you ordered, we can return your money in full before dispatching the goods. If the item has been shipped, you need to receive it and send it back to us, while paying the shipping cost.

ORDERS RETURNED BY POST OFFICE
If you have entered an incorrect post address or name, we are not responsible for this. These orders will be returned back by local post. We reserve the right to charge a fee for replenishment and delivery in the amount of 30-50% of the value of the goods, if this happens. So please remember to check your address when you place an order.

If you are not satisfied with your purchase, please email us within 14 days of your order receipt . If you decide to return it, you could get a loan at the store or you may exchange the returned item for another item with an equal or lower value.

We do not charge any fees for replenishment or processing, but keep in mind that buyers are responsible for paying return shipping costs, and we will not be able to compensate for these costs.

HOW SAFE IS YOUR WEB SITE?
All payments are processed by PayPal, it is very reliable and secure platform. We do not store and do not have access to any of your payment information, as well as to passwords. Payments are 100% verified and processed by PayPal.

Also, you could check our instagram Romatti Home where we have over 20,000 loyal fans and followers! Thousands of customers ordered from us and were satisfied with our level of service and quality.

TERMS OF COOPERATION WITH DESIGNERS AND COMMERCIAL ORGANIZATIONS.ย 
We are always open to any cooperation and happy to offer you the best prices, so we have a flexible system of discounts for our partners. To find out your discount, please write a request to the mail romattidesign@gmail.com.
We work with individual sketches and visualizations. It is enough to send the image to us by mail and we will make it ourselves or deliver ANY lamp from the factory!

Didn't find your question here?

Use chat on bottom of page and we will contact you as soon as possible.