In most cases, orders ship within 3-5 days. Shipping and delivery dates aren’t guaranteed unless otherwise noted.
Both domestic and international orders arrive within 5-6 weeks of shipping, unless otherwise noted.
You’ll receive tracking info as soon as your package ships, via the email you placed your order with. Make sure to check all inboxes, including your spam folder, if you can’t find your shipping confirmation. Please note it can sometimes take up to 3 days for your tracking link to update.
Please also note that once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We unfortunately can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
We cooperate with the following shipping carriers: USP, DHL, FedEX, TNT, EMS, QANTAS, ARAMEX.
Shipping rates and fees may vary depending on the delivery address for your order. The cost of any shipping rates are added to a customer's order at checkout.
We ship to every country worldwide.
Most of our products are made in China. However, we also cooperate with well-known European brands (i.e., Hudson Valley, QUEEBOO, etc).
Yes. You can order a specific size or color by emailing us at the email listed above.
Please contact our team by emailing us at the email listed above before shipping your package to us. If you ship an item to us for a return or exchange without contacting us first, we can’t guarantee that your request will be processed
Returns or exchange requests must be made within 14 days of the date you receive your order. Please note that custom-made items are not eligible for exchanges.
Items must be returned in their original condition and packaging.
If your item arrived damaged, or you received an incorrect item, we’ll need photos to verify the damage and/or to confirm which incorrect item was shipped.
Often times the images used on the store are digital mock-ups of what the product is intended to look like. This will typically vary once the product is created and shipped out.
The warranty period starts on the date of the original purchase of the product and lasts for one (1) year both for individual customers and business customers.
Our prices are exclusive of VAT (VAT only applies to customers in the EU).
EU business customers can get VAT exemption in the future invoices by providing EU VAT number along with the business name by emailing us.
Unfortunately, no reimbursement can be offered against the VAT charge from previously paid invoices.
You can contact us through our contact page! We will be happy to assist you.